Shipping, tracking, cancellations, and fixes
THE MAT HAS A TRAVEL PLAN.
Every mat is made after you order, then travels by USPS Ground Advantage. Most orders arrive about 5–8 business days after checkout, but that is an estimate rather than a guarantee.
Production
Our U.S.-based production partner normally prints and ships orders within three business days. Busy periods, artwork issues, or quality-control reprints can add time. Business days do not include weekends or postal holidays.
Shipping
We currently ship to U.S. addresses with USPS Ground Advantage. USPS estimates two to five business days in transit. Shipping is a flat $9.95 per order and free when the merchandise subtotal reaches $100. Taxes are calculated at checkout.
Tracking is emailed after the production partner creates the shipment. A carrier scan can take a little time to appear after that email.
Address changes and cancellations
Email [email protected] as soon as possible. We can cancel or update an address only before production begins. Because production can start quickly, we cannot promise that a change will be possible.
Returns and our damaged-item promise
Each mat is made specifically after purchase, so we do not accept change-of-mind returns or exchanges. Custom-upload products are also final sale.
If an item arrives damaged, misprinted, materially different from the product shown, or is not the item you ordered, contact us within 30 days of delivery. Include your order number and clear photos of the product and packaging. We will review the problem and, when confirmed, arrange a replacement or refund at no extra cost.
Missing packages
First check the tracking page, household, delivery area, and local post office. If the package still cannot be found, email us with your order number. We will investigate the shipment and determine the appropriate replacement or refund.