SHIPPING & RETURNS

Production times

Our U.S.-based production partner normally prints and ships orders within three business days. Busy periods, artwork issues, or quality-control reprints can add time. Business days do not include weekends or postal holidays.

Shipping costs and delivery

We currently ship to U.S. addresses with USPS Ground Advantage. USPS estimates two to five business days in transit. Desk-mat-only orders cost $9.95 to ship, with free shipping when the merchandise subtotal reaches $100. Shirts have a separate shipping fee shown at checkout. Orders containing both shirts and mats pay both suppliers’ shipping fees and do not qualify for the desk-mat-only free-shipping offer. Items from different suppliers arrive separately. Taxes are calculated at checkout.

Tracking is emailed after the production partner creates the shipment. A carrier scan can take a little time to appear after that email.

Cancellations and address changes

Email hello@sortastupid.com with your order number and “Cancel order” or “Change address” in the subject as soon as possible. We can cancel or update an address only before production begins. Because production can start quickly, we cannot promise that a change will be possible.

Returns, replacements, and refunds

Our mats and shirts are made specifically after purchase, so we do not accept change-of-mind returns or exchanges. Custom-upload products are also final sale.

If an item arrives damaged, misprinted, materially different from the product shown, or is not the item you ordered, contact us within 30 days of delivery. Include your order number and clear photos of the product and packaging. We will review the problem and, when confirmed, arrange a replacement or refund at no extra cost.

Refund timing and return instructions

Contact us before mailing an item back. If a return is needed for a confirmed product problem, we will provide instructions and cover the return shipping. Do not send returns to a production partner without authorization.

Approved refunds go to the original payment method. We aim to submit them within two business days of approval and will email confirmation. After submission, your bank typically takes about 5–10 business days to show the credit. Contact us if it has not appeared after that time.

Production delays

If we cannot ship within the stated production window, we will contact you with an updated shipping date, if available, and the choice to accept the delay or cancel the unshipped items for a full refund, including applicable shipping. If you do not agree to the delay, we will cancel and refund the unshipped items. The made-to-order cancellation restriction does not remove this right.

Missing packages

First check the tracking page, household, delivery area, and local post office. If the package still cannot be found, email us with your order number. We will investigate the shipment and determine the appropriate replacement or refund.